Privacy Policy
Last updated: 14 September 2026
FellSafe Arborists respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we may collect when you use our website, contact us or request a quotation, how we use that information, and your rights under UK data protection law.
Information we collect
We may collect personal information that you provide to us when you contact FellSafe Arborists, request a quote or make an enquiry.
This may include:
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Your name
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Telephone number
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Email address
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Property or work address
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Details about the tree work or other services you require
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Information you choose to include in an enquiry
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Photographs or other information you send us relating to the work
Our website may also collect limited technical information, such as your IP address, browser/device information and information about how the website is used.
How we use your information
We use personal information where necessary to:
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Respond to enquiries
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Provide quotations and arrange site visits
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Provide tree surgery and related services
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Communicate with customers about work they have requested
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Maintain appropriate business and financial records
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Improve and maintain our website
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Protect the security of our website and business
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Meet our legal and regulatory obligations
We only use personal information where we have a lawful basis for doing so. Depending on the circumstances, this may include taking steps at your request before entering into a contract, performing a contract with you, complying with a legal obligation, or pursuing our legitimate business interests.
Sharing your information
We do not sell your personal information.
We may share information with trusted service providers where reasonably necessary to operate our business. This may include website and hosting providers, IT services, accountants or other professional advisers.
We may also disclose information where required by law.
Our website is built and hosted using Wix, which may process certain information on our behalf in connection with providing and securing the website.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide our services and meet legal, accounting or regulatory requirements.
Information relating to customers, quotations and completed work may therefore be retained for an appropriate period as part of our normal business records.
Cookies
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the site and help us improve it.
Where required, visitors will be given a choice about non-essential cookies through the website's cookie settings.
You can also control cookies through your browser settings.
Your data protection rights
Under UK data protection law, you may have rights regarding your personal information, including the right to:
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Ask for a copy of the personal information we hold about you
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Ask us to correct inaccurate information
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Ask us to delete your information in certain circumstances
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Ask us to restrict how your information is used in certain circumstances
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Object to certain uses of your information
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Withdraw consent where we rely on consent
These rights depend on the circumstances and are not absolute.
If you would like to exercise any of these rights, please contact us using the details below.
Contact us
If you have any questions about this Privacy Policy or how FellSafe Arborists uses your personal information, please contact:
FellSafe Arborists
Email: FellSafeArborists@gmail.com
Telephone: 07849365360
Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve them.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.